If you do not receive your order completion email

About email


When ordering, career mail (docomo, au, softbank, etc.) and iCloud mail may not be received, so please refrain from emailing.

In addition, if the order procedure is completed successfully, we will send an order confirmation email to the e -mail address entered at the time of ordering.

If you have not received an email, please check the following.

《If you have not received an email in the normal receiving box》

It may be automatically sorted to the spam mail folder.
Excuse me, but please check the spam folder once.


<< In case of lack of capacity >>

For customers who use iCloud mail, there is a possibility that the mailing of the mail will be rejected due to insufficient capacity. If you are using iCloud mail, please be sure to check if you can receive e -mail.

<< If the domain is specified >>

* Many customers who use carrier mail (docomo, au, softbank, etc.) are specified in the initial setting.

Please check the following 3 points.

(1) Release of domain designated (@gmail.com,) * If you are using convenience store payment and bank transfer, please relieve (@komoju.com).
② Release the configuration of spambox
③ Orun.ecshop@gmail.com
E-mail reception settings * If you are using convenience store payment and bank transfer, please also support "no-re applying@komoju.com".

Each setting method varies depending on the model. We would appreciate it if you could set it up below. (If you cannot set up or for detailed inquiries, please check the setting method with your mobile phone company or manufacturer.)


"For SoftBank (iPhone/Smartphone)"
Tap to My SoftBank → [Email Setting] → [Email Settings (SMS/MMS)] → [Setting]
Tap [Setting Junk Mail Block] → [Change]
Tap [Individual settings] → [Click here for individual settings]
If you do not receive the spoofing email, tap [Set/confirm the relief list] → Enter the corresponding address → [Set]

"For docomo (smartphone)"
[SP Mode Mail App] → [Other] → [Email Setting] → [Docomo Mail Setting Site]
Enter the SP mode password on the [Authentication] screen → Tap "Judgment"
Specified reception / refusal setting: If it is set to "Use the settings", tap [Next]
Tap [Add further] of the email address to receive from the settings of the email address to be received, and enter the corresponding address.
Tap [Confirm] → "Confirm the settings"

* If it is set to "Receive / strong" or "Reception setting / rejection of personal computers" in the simple setting, please use the above response.

"For au (smartphone)"
Access the au ID and move to the top screen of the spam mail filter → Tap [To individual settings other than the above] → [Naruto Spoofing Regulation Avoidance List]
If it is set to "invalid", remain the same
In the case of "enabled", enter the corresponding address to receive in the keyword and tap [Change].
Tap [OK] on the confirmation page



If you have any questions

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If you do not receive an email in your reception settings, you may send a short message to your phone number with SMS.